What questions do customers actually ask?

I'm writing some FAQ pages for my web sites and I've just noticed I've answered mainly technical questions.

Sure, I've said my order form is secure and how to contact me if theres a problem.

Actually I've only done stuff my program sites, haven't got any content for my shop sites.

I guess this content will be useful to all sites ??

Hmmm

Oh my refund / exchange policy.

My money back guarentee stuff.

Erm, oh delivery method, timeline.

But what else?

by
JM